Graduate School of Social Work Administrative Assistant

Job Locations US-NY-New York
TUNY - Graduate School of Social Work
Position Type
Schedule Shift
Monday - Thursday: 9am - 5:30pm; Friday: 9am - 3pm
Hours Per Week
Administrative/Office Support
FLSA Status


The Graduate School of Social Work Administrative Assistant provides enrollment and administrative support to the Recruitment Outreach and Enrollment office.


Complete administrative duties including, but not limited to, the following:

  • Manage incoming GSSW communications (phone, email and in person), manage the welcome center, additional administrative tasks as assigned.
  • Learn and utilize new CRM and TouroOne Connect Application system
  • Collect and maintain all application materials for program.
  • Track status of all applicants and follow-up on outstanding materials required.
  • Coordinate and schedule admissions interviews
  • Prepare admission files for interviews
  • Compile and maintain admissions statistics
  • Handle general clerical needs of office: copying, faxing, filing and responding to telephone inquiries
  • Schedule meetings and maintain records of student interactions
  • Expedite enrollment
  • Inform new and returning students of application requirements.
  • Provide information on all options of study
  • Provide all information necessary for applying to GSSW
  • Coordinate outreach events.
  • Field all inquiries and provide information or refer as necessary to interact with other departments.
  • Assist with marketing tasks related to the GSSW, to include website, social media and marketing materials.
  • Follow up on inquiries and all potential applicants
  • Manages the supply inventory.
  • Database entry and management.
  • Ensures databases and files are documented in all data management systems and compliant with guidelines.
  • Manages open houses, committee meetings, and other events.
  • Applicant engagement, throughout the enrollment process, via phone, face-to-face or e-mail.

Possibility of Flexible Work Arrangements including remote work opportunities.


  • Education/ Experience 
    • Associate’s Degree Required, Bachelor's Degree preferred.
    • Administrative Experience.
    • Experience with online platforms for gathering and processing information.
  • Knowledge/Skills/Abilities
    • General Administrative Duties required
    • Demonstrated ability to develop positive and cooperative relationships with students, faculty and colleagues preferred
    • Customer Service experience
    • Attention to detail
    • Excellent oral and written communication skills
    • Skilled in listening to issues and committed to problem solving strategies.
    • Critical thinker
    • Detailed and meticulous organization.
    • Professionalism and strong work ethic
    • Positive attitude
    • Communicative and outgoing work style
    • Works collaboratively and well in work teams
    • Flexible and thrives in multi-tasking workplace
    • Social Media savvy
    • Computer skills, including demonstrated proficiency using integrated software systems and the Microsoft Office Suite (Word, Excel, PowerPoint), are required.
  • Physical Demands 
    • Office role, sitting for extended periods of time.
    • Able to lift up to 5 pounds.
  • Travel
    • Work takes place on campus, online as well as outside venues.
    • Local travel for outreach and cultivation.
    • Evenings and weekends as needed.

Maximum Salary

USD $50,000.00/Yr.

Minimum Salary

USD $45,000.00/Yr.


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