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Student Support Concierge

Job Locations US-NY-Brooklyn
ID
2023-10331
College
Administration
Position Type
Full-Time
Schedule Shift
Monday - Thursday 9:30am - 6:00pm, Friday 9:00am - 2:00pm
Hours Per Week
36.5
Travel
None
Category
Administrative/Office Support
FLSA Status
Non-Exempt

Overview

The Student Support Concierge will be devoted to improving responsiveness to student inquiries by receiving initial queries, directing them to appropriate student support personnel, monitoring the progress of the student request, and following up on unresolved issues. This position will require the skills of a highly organized person with strong communication skills and customer service values.

Responsibilities

  • Providing swift and authoritative responses to questions from prospective and current students via telephone and email. This will require thorough familiarity with all aspects of campus life (training will be provided), from the Academic Calendar through the registration process and so on.
  • Tracking requests for information and following up to ensure student satisfaction.
  • Assembling and updating a database of Frequently Asked Questions.
  • Assisting with student orientations and registrations
  • Assisting with event planning related to the promotion of student satisfaction

Qualifications

Education

  • Bachelor’s Degree required.

Knowledge/ Skills/ Abilities

  • Good interpersonal communication skills.
  • Good customer service skills.
  • Creative thinking and flexibility to deal with unexpected circumstances.

Maximum Salary

USD $50,000.00/Yr.

Minimum Salary

USD $40,000.00/Yr.

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Touro University offers a comprehensive benefits package for full-time employees which includes:

  • Full range of Health Plans
    • Medical Plans (choice of EPO, PPO, High Deductible HSA)
    • Flexible Spending Accounts (FSA) 
    • Dental Plans (PPO & HMO) and Vision Plan
  • Dependent Care and Transit Programs
  • Life Insurance, AD&D and Voluntary Supplemental Life Insurance  
  • Short-term and Long-term disability programs 
  • Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
  • Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
  • Employee Assistance Program
  • Early-Release Fridays (upon approval)
  • Generous Paid Time Off
    • Vacation, Sick Leave, Personal Leave & Floating Holiday
    • Annual Holiday Schedule


    All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

    Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

    Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 50 West 47th Street, 12th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.