Information Technology Support Specialist

Job Locations US-NY-New York
Position Type
Schedule Shift
9:00am - 5:30pm
Hours Per Week
Information Technology
FLSA Status


Responsible for general technical support for students, faculty and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000+ users).


Responsible for general technical support, to include, but not limited to as much of the following as possible:

  • Administers all smart-podiums, troubleshooting all Audio-Visual issues in lecture halls, labs and classrooms.
  • Respond to service tickets.
  • Performs installation, configuration, deployment and troubleshooting of desktop/laptop computers and peripherals
  • Administers Print Server and printing management software
  • Administers E-Mail listserv for faculty, staff and student body
  • Troubleshoots network (wired and wireless) related issues.
  • Technical support for Medical Simulation Machines.
  • Assists students and instructors with Canvas and clicker issues.
  • Assist students with Exam issues· Troubleshoot Zoom issues.· Other duties as required


Education/ Experience

  • Bachelor of Science preferred.
  • At least 3 years of IT experience.

Knowledge/ Skills/ Abilities

  • Demonstrated proficiency in communication (written and verbal) required
  • Customer service and team orientated required
  • A high degree of interpersonal competency: professionalism, diplomacy, judgement and discretion required
  • Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required
  • Networking, DNS, DHCP, LDAP, TCP/IP
  • Knowledge of Windows Workstations/Servers, Linux Servers (preferred) and Mac OSX.
  • Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook
  • Basic understanding of Audio-Visual equipment.
  • Internet research

Physical Demands

  • Extensive time sitting and standing
  • Ability to lift 10 lbs.

Job location: 230 W 125th Street


Maximum Salary

USD $50,715.00/Yr.

Minimum Salary

USD $40,572.00/Yr.


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