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Information Technology Support Specialist

Job Locations US-NY-New York
ID
2024-10494
College
Administration
Position Type
Full-Time
Schedule Shift
9:00am - 5:30pm
Hours Per Week
36.5
Travel
None
Category
Information Technology
FLSA Status
Non-Exempt

Overview

Responsible for general technical support for students, faculty and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000+ users).

Responsibilities

Responsible for general technical support, to include, but not limited to as much of the following as possible:

  • Administers all smart-podiums, troubleshooting all Audio-Visual issues in lecture halls, labs and classrooms.
  • Respond to service tickets.
  • Performs installation, configuration, deployment and troubleshooting of desktop/laptop computers and peripherals
  • Administers Print Server and printing management software
  • Administers E-Mail listserv for faculty, staff and student body
  • Troubleshoots network (wired and wireless) related issues.
  • Technical support for Medical Simulation Machines.
  • Assists students and instructors with Canvas and clicker issues.
  • Assist students with Exam issues· Troubleshoot Zoom issues.· Other duties as required

Qualifications

Education/ Experience

  • Bachelor of Science preferred.
  • At least 3 years of IT experience.

Knowledge/ Skills/ Abilities

  • Demonstrated proficiency in communication (written and verbal) required
  • Customer service and team orientated required
  • A high degree of interpersonal competency: professionalism, diplomacy, judgement and discretion required
  • Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required
  • Networking, DNS, DHCP, LDAP, TCP/IP
  • Knowledge of Windows Workstations/Servers, Linux Servers (preferred) and Mac OSX.
  • Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook
  • Basic understanding of Audio-Visual equipment.
  • Internet research

Physical Demands

  • Extensive time sitting and standing
  • Ability to lift 10 lbs.

Job location: 230 W 125th Street

 

Maximum Salary

USD $50,715.00/Yr.

Minimum Salary

USD $40,572.00/Yr.

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Touro University offers a comprehensive benefits package for full-time employees which includes:

  • Full range of Health Plans
    • Medical Plans (choice of EPO, PPO, High Deductible HSA)
    • Flexible Spending Accounts (FSA) 
    • Dental Plans (PPO & HMO) and Vision Plan
  • Dependent Care and Transit Programs
  • Life Insurance, AD&D and Voluntary Supplemental Life Insurance  
  • Short-term and Long-term disability programs 
  • Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
  • Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
  • Employee Assistance Program
  • Early-Release Fridays (upon approval)
  • Generous Paid Time Off
    • Vacation, Sick Leave, Personal Leave & Floating Holiday
    • Annual Holiday Schedule


    All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

    Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

    Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 50 West 47th Street, 12th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.