Oversees customer service, payment, and collection activities of student accounts.
Responsibilities
Reviews credit and debit reports as necessary.
Review and clear pending accounts and contact students by phone when necessary; clear accounts for registration.
Make necessary adjustments to student accounts
Prepare and notify Financial Aid office regarding adjustments needed to student accounts.
Counsel students and parents on the various tuition payment options available
Follow-up to ensure timely payments.
Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submits voucher for refunds for timely payment.
Work closely with the Office of Financial Aid and is familiar with financial aid regulations
Mail out past due notices to students.
Answer phone and email messages.
Support Help Desk inquiries.
Qualifications
Education/ Experience
Bachelor of Arts in Accounting required.
Knowledge/ Skills/ Abilities
Demonstrated proficiency in communication (written and verbal) required
Familiarity in online learning platforms including Banner, Canvas, Blackboard, & Adobe Connect preferred
Strong attention to details required
Customer service and team orientated required
A high degree of interpersonal competency: professionalism, diplomacy, judgement and discretion required
Overall business acumen, ethical decision making, and relationship management skill required
Exceptional analytical, problem solving skills, collaboration, and matrix management skills required
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
Touro University offers a comprehensive benefits package for full-time employees which includes:
Full range of Health Plans
Medical Plans (choice of EPO, PPO, High Deductible HSA)
Flexible Spending Accounts (FSA)
Dental Plans (PPO & HMO) and Vision Plan
Dependent Care and Transit Programs
Life Insurance, AD&D and Voluntary Supplemental Life Insurance
Short-term and Long-term disability programs
Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
Employee Assistance Program
Early-Release Fridays (upon approval)
Generous Paid Time Off
Vacation, Sick Leave, Personal Leave & Floating Holiday
Annual Holiday Schedule
All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.
Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.
Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 50 West 47th Street, 12th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.
