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IT Systems Analyst

Job Locations US-NY-Brooklyn | US-NY-New York
ID
2024-11196
College
Administration
Position Type
Full-Time
Schedule Shift
830-500
Hours Per Week
36.5
Travel
As needed
Category
Information Technology
FLSA Status
Exempt
Location : Country
US

Overview

The System Analyst supports the technical-team-leads in the day-to-day IT operations of end-user computing and security. This role involves collaboration with internal service owners, IT management, business units, and vendors to ensure compliance with published policies, procedures, and business requirements. This position will provide both level one and two support. The Systems Analyst will spearhead the advancement of end-user computing and virtual desktop lifecycles, driving innovation and efficiency in these critical areas.  

 

This position reports to and works closely with the Solutions Architect to support the growing infrastructure. It also presents an excellent opportunity to develop system administration and virtual infrastructure skills and knowledge, while playing a crucial role in supporting various cloud-based applications and services.

Responsibilities

  • Utilize the IT Service Management application to log, monitor, and track customer requests and incidents. 
  • Deploy, configure, maintain, and troubleshoot physical and virtual hardware and software. 
  • Assist with administration, monitoring, and support for physical, virtual, and hosted infrastructure. 
  • Provide technical support and troubleshooting services to end-users. 
  • Contribute to continued service improvements (CSI) and the seven-step improvement process: Identify, Define the problem, Data gathering, Data processing, Information analysis, Presentation, and Implementation. 
  • Keep management informed of technical trends and emerging technologies through reports, dashboards, and presentations. 
  • Assist with asset management systems and procedures for issued devices. 
  • Collaborate with Information Security to ensure infrastructure, applications, and other technical assets remain secure. 
  • Triage and respond to automated alerts related to the IT environment. 
  • Maintain software installation instructions and cross-train with other technical staff to ensure continuity of services and assume higher-level responsibilities. 
  • Assign incidents and ServiceNow cases to technical team members. 
  • Perform other functions as assigned. 
  •  

Qualifications

Education / Experience

 

  • Bachelor's in computer science or information systems or equivalent work experience preferred
  • 1 or more years as a technology professional 

 

Knowledge/ Skills/ Abilities

  • Microsoft Windows Server 2022 and Windows 11 
  • PowerShell scripting (highly desirable)  
  • Citrix and Azure Virtual Desktops (AVD) (a plus) 
  • Nutanix (a plus) 
  • ServiceNow (a plus) 

Maximum Salary

USD $90,000.00/Yr.

Minimum Salary

USD $72,000.00/Yr.

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Touro University offers a comprehensive benefits package for full-time employees which includes:

  • Full range of Health Plans
    • Medical Plans (choice of EPO, PPO, High Deductible HSA)
    • Flexible Spending Accounts (FSA) 
    • Dental Plans (PPO & HMO) and Vision Plan
  • Dependent Care and Transit Programs
  • Life Insurance, AD&D and Voluntary Supplemental Life Insurance  
  • Short-term and Long-term disability programs 
  • Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
  • Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
  • Employee Assistance Program
  • Early-Release Fridays (upon approval)
  • Generous Paid Time Off
    • Vacation, Sick Leave, Personal Leave & Floating Holiday
    • Annual Holiday Schedule


    All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

    Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

    Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 50 West 47th Street, 12th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.