Welcome page

IT Support Technician

Job Locations US-NY-Kew Gardens
ID
2024-11259
College
Administration
Position Type
Part-Time
Schedule Shift
depends on the site schedule
Hours Per Week
20
Travel
10%
Category
Administration
FLSA Status
Non-Exempt
Location : Country
US

Overview

IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.

Responsibilities

  • Provides the faculty and staff support for computer hardware, software, and networking, in response to trouble tickets.
  • Participates in local and global IITS projects in coordination with Network, Network Security, Telecom, Server, and other teams.
  • Helps train faculty on use of computer labs and in use of productivity software.
  • Assists students and instructors with the use of hardware, software, programming, and network during hybrid classes and during open lab hours.
  • Maintains inventory listings of computer lab hardware, software, and supplies.
  • Posts times of lab availability and class schedule
  • Maintains a professional environment, establish, and enforce lab and computing policies and procedures.
  • Prepares and submits monthly status reports.
  • Provides technology support to local library staff.
  • Maintains classroom and computer lab audio-visual equipment.
  • Special Projects as assigned.
  • All other duties as requested by supervisor.

Qualifications

Education/ Experience

  • Bachelor’s degree or making progress in bachelor’s degree program.

Knowledge/ Skills/ Abilities

  • Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
  • Strong customer service, communication, and organizational skills.
  • Must be able to multi-task and prioritize work.

Travel

  • Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed.

Physical Demands

  • Extensive use of computers
  • Extensive time sitting and standing.
  • Able to lift to 10 lbs.

 

Maximum Salary

USD $21,424.00/Yr.

Minimum Salary

USD $17,139.00/Yr.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed


Touro University offers a comprehensive benefits package for full-time employees which includes:

  • Full range of Health Plans
    • Medical Plans (choice of EPO, PPO, High Deductible HSA)
    • Flexible Spending Accounts (FSA) 
    • Dental Plans (PPO & HMO) and Vision Plan
  • Dependent Care and Transit Programs
  • Life Insurance, AD&D and Voluntary Supplemental Life Insurance  
  • Short-term and Long-term disability programs 
  • Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
  • Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
  • Employee Assistance Program
  • Early-Release Fridays (upon approval)
  • Generous Paid Time Off
    • Vacation, Sick Leave, Personal Leave & Floating Holiday
    • Annual Holiday Schedule


    All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

    Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

    Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 50 West 47th Street, 12th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.