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Technical Operations Manager

Job Locations US-NY-New York
ID
2024-11337
College
Administration
Position Type
Full-Time
Schedule Shift
8:30-5:00
Hours Per Week
36.5
Travel
As needed
Category
Information Technology
FLSA Status
Exempt
Location : Country
US

Overview

Touro University Central IT is looking for an IT Operations Manager to manage resource allocations and verify resource availability is balanced to support technical operations and special initiatives. The IT Operations Manager will monitor the daily operations of the IT department, ensuring stable and efficient operations of the technical systems while support the technical teams and operational projects and initiatives not managed through the Project management office. This role requires a blend of technical project management skills and IT operations expertise to manage and deliver IT operational projects and IT outcomes effectively.

Responsibilities

Operations Management:

  • Oversee the IT operations, including network infrastructure, server management, and IT support services.
  • Ensure the availability, performance, and security of IT systems and infrastructure.

Risk Management:

  • Assist with the mitigation of IT risks, ensuring compliance with security policies, regulatory requirements, and maintain disaster recovery plan.

Technical Project Management:

  • Lead and manage IT projects from initiation to completion, projects are delivered on time within the accepted business requirements:
    • Develop project plans Conceiving and developing the execution of objectives for operational and special technical initiatives.
    • Allocate resources Partner with Technical team leads: Service Delivery, Network, Databases, Infrastructure to assist with resource planning, service delivery and objective completion.
    • Support technical teams by troubleshooting technology and process issues.
    • Vendor coordination as it pertains to operational tasks associated vendors, third parties and external entities.
    • Monitor project progress through the operational team modified-scrum board.

Team Leadership:

  • Mentor a team of IT professionals, providing guidance and support to foster a collaborative and innovative team environment driven by the best practices of project management.
  • Support the coordination of problem management as it relates to the University’s physical and virtual environment.
  • Provide tactical recommendations as operations and service delivery gaps are discovered.
  • Leverage data to drive decision making.
  • As need, Support the weekly Change Advisory Board (CAB) All other tasks as requested by supervisor.

Qualifications

Education/Experience

  • Bachelor's degree in Computer Science or related field and relevant 4+years IT management experience, OR Equivalent Experience and Project management professional certification (PMP preferred).

Knowledge/Skills/Abilities

  • Problem solver and critical thinker.
  • Experience with system migration to cloud and SaaS.
  • Excellent verbal and writing skills.
  • Project and time management skills.
  • Outstanding communication, interpersonal and leadership skills.

Physical Demands

  • Minimal travel requirements.

Schedule

  • Flexible onsite work options.
  • Committed to project goals and service delivery including availability for extended hours as needed.

Maximum Salary

USD $100,980.00/Yr.

Minimum Salary

USD $80,712.00/Yr.

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Touro University offers a comprehensive benefits package for full-time employees which includes:

  • Full range of Health Plans
    • Medical Plans (choice of EPO, PPO, High Deductible HSA)
    • Flexible Spending Accounts (FSA) 
    • Dental Plans (PPO & HMO) and Vision Plan
  • Dependent Care and Transit Programs
  • Life Insurance, AD&D and Voluntary Supplemental Life Insurance  
  • Short-term and Long-term disability programs 
  • Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
  • Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
  • Employee Assistance Program
  • Early-Release Fridays (upon approval)
  • Generous Paid Time Off
    • Vacation, Sick Leave, Personal Leave & Floating Holiday
    • Annual Holiday Schedule


    All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

    Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

    Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 3 Times Square, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.