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Digital Systems Technician

Job Locations US-NY-Hawthorne
ID
2024-11386
College
TUNY - College of Dental Medicine
Position Type
Full-Time
Schedule Shift
Varies
Hours Per Week
36.5
Travel
As needed
Category
Academic/Program Support
FLSA Status
Exempt
Location : Country
US

Overview

The Digital Technology Technician will provide technical support and training for dental students and faculty in the use of digital dental technology, specifically 3Shape systems. This role will ensure the smooth operation of digital equipment and workflows and will serve as a liaison between the dental program, IT department, and 3Shape support.

Responsibilities

  • Technical Support:
    • Be on-call during clinic hours to assist students with technical issues related to 3Shape scanners, software, and workflows.
    • Remotely troubleshoot issues using TeamViewer and provide guidance on software and hardware problems.
    • Maintain and repair scan carts in clinics and the Sim Lab.
    • Coordinate with 3Shape support for repairs and shipping of scanners.
  • Training and Education:
    • Conduct training sessions on digital workflows, including digital wax-ups, anterior smile design, and digital camera usage.
    • Assist in running preclinic and clinical digital dentistry courses.
  • System Management:
    • Ensure all systems are updated with the latest software versions.
    • Liaise with IT departments, 3Shape, and digital faculty to address technical concerns.
    • Participate in weekly clinical operations meetings.
  • Lab Management:
    • Oversee and maintain the digital lab on the third floor.
    • Ensure a well-organized and functional lab environment.

Qualifications

Education/ Experience

  • Familiarity with digital camera systems and software (e.g., Canon EOS Utility)
  • Experience with remote support tools (e.g., TeamViewer)
  • CDT (Certified Dental Technician) or 5 to 10 years lab experience

Knowledge/ Skills/ Abilities

  • Knowledge of dental laboratory procedures and workflows
  • Strong technical skills, including proficiency with 3Shape software and hardware
  • Excellent problem-solving and troubleshooting abilities
  • Effective communication and interpersonal skills
  • Ability to work independently and as part of a team

Physical Demands

 

  • This position requires compliance with Touro's Vaccine Mandate policy.

Maximum Salary

USD $100,303.00/Yr.

Minimum Salary

USD $80,242.00/Yr.

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Touro University offers a comprehensive benefits package for full-time employees which includes:

  • Full range of Health Plans
    • Medical Plans (choice of EPO, PPO, High Deductible HSA)
    • Flexible Spending Accounts (FSA) 
    • Dental Plans (PPO & HMO) and Vision Plan
  • Dependent Care and Transit Programs
  • Life Insurance, AD&D and Voluntary Supplemental Life Insurance  
  • Short-term and Long-term disability programs 
  • Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
  • Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
  • Employee Assistance Program
  • Early-Release Fridays (upon approval)
  • Generous Paid Time Off
    • Vacation, Sick Leave, Personal Leave & Floating Holiday
    • Annual Holiday Schedule


    All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

    Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

    Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 3 Times Square, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.