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Admissions Assistant

Job Locations US
ID
2024-11483
College
TUNY - New York School of Career & Applied Studies
Position Type
Part-Time
Schedule Shift
Varies
Hours Per Week
20
Travel
None
Category
Other
FLSA Status
Non-Exempt
Location : Country
US

Overview

Are you looking for a work-from-home opportunity that makes a difference in peoples’ lives? As a remote Admissions Assistant for Touro University’s NYSCAS you’ll be reaching out to prospective students who are interested in following their dream of an education or career change and scheduling appointments for them with our admissions counselors.Our students come from all walks of life and often have full-time jobs and families to take care of. As the first point of contact between them and NYSCAS it would be your job to make a warm inviting impression while providing that extra push to take the next step when needed. A clear speaking voice and good energy is essential.You’ll be making a high volume of phone calls and emails each week using provided scripts and guidelines and booking appointments for prospective students via a CRM. All phone calls and emails will be recorded and selectively reviewed as a team on a weekly basis to ensure that we are serving our prospective students as best we can.***To receive an interview please include in your cover letter a link to an audio or video file (~30 seconds long) in which you introduce yourself and state why you would be a good fit for this role. We look forward to receiving your application! This is a remote limited term position with renewal each year.

Responsibilities

  • Make phone calls to prospective students using supplied script and guidelines
  • Be persuasive when scheduling appointments
  • Know how to effectively field questions that cannot be answered on the spot
  • Become knowledgeable about the college; know how to express why NYSCAS would be a good fit
  • Schedule appointments during phone calls in coordination with admissions counselors’ schedules
  • Make detailed notes about each call and lead status using CRM
  • Send follow-up emails and/or enroll leads into an email sequence using CRM
  • Attend weekly meetings to review progress and performance
  • Maintain an open line of communication with the admissions staff

Qualifications

Education/ Experience

  • Some college is strongly preferred but not required.

Knowledge/ Skills/ Abilities

  • Clear speaking voice
  • Sales ability
  • Positive attitude and high energy
  • Patience and empathy
  • Computer skills
  • Ability to make repetitive phone calls without losing positivity
  • Ability to improvise and adapt during live phone calls while adhering to guidelines
  • Ability to respectfully deal with complaints
  • Willingness to receive constructive criticism and take detailed direction

Maximum Salary

USD $20.00/Hr.

Minimum Salary

USD $16.50/Hr.

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Touro University offers a comprehensive benefits package for full-time employees which includes:

  • Full range of Health Plans
    • Medical Plans (choice of EPO, PPO, High Deductible HSA)
    • Flexible Spending Accounts (FSA) 
    • Dental Plans (PPO & HMO) and Vision Plan
  • Dependent Care and Transit Programs
  • Life Insurance, AD&D and Voluntary Supplemental Life Insurance  
  • Short-term and Long-term disability programs 
  • Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
  • Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
  • Employee Assistance Program
  • Early-Release Fridays (upon approval)
  • Generous Paid Time Off
    • Vacation, Sick Leave, Personal Leave & Floating Holiday
    • Annual Holiday Schedule


    All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

    Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

    Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.