Assistant Director, Web Services

The Web Services team collaborates with all Touro University schools to oversee and service Touro’s web properties. Projects vary from day-to-day maintenance to redesigns to new schools and website creation to faculty lab sites and blogs. The web departments has a hand in school social media, video profiles, SEO, the president’s podcast, and Google My Business profiles to name a few. The Web Services team has hundreds of programs and dozens of websites to continually build and manage, and many projects to enhance our online presence. Under the direction of the Director of Web Services, the Assistant Director of Web Services helps manage the day-to-day activities of a team comprised of a back-end developer/tech lead, system administrator, web content manager, UX/UI designers, writers (stories and static web pages, web content coordinator, and school social media coordinator). The Assistant Director of Web Services provides strategic oversight, leadership, mentoring, and workload management for a diverse set of initiatives and projects. This role will review and assess how each request fits into our landscape, what styles might apply, if further information is needed, and schedule the project out with the team.The Assistant Director will work closely with the Director, the entire web team, all the deans, directors, faculty at Touro that make web requests, and external vendors.

Responsibilities include but are not limited to:

• Assist in all day-to-day management, planning and implementation of all web projects and contracts.
• Review all incoming projects to assess needs, determine next steps, and provide recommendations. First review completed projects that ready for approval.
• Communicate and coordinate with schools, programs, external vendors, the web team, a wide range of individuals at different levels.
• Manage and enhance brand management (e.g. Google Business Profiles, Google Reviews) including increasing visibility and engagement.
• Manage internal site search tool, review functionality and how we can make it better
• Assist in coordination of social media coverage and web stories.
• Assist in management of our program finder, keeping on top of updates and exploring enhancements and ideas for next phases of the tool.
• Accompany videographer on filming days and organize video shoot schedules.

Education/Experience

• Bachelor’s Degree required, communications or web related major preferred.
• At least 5 years related experience.
• Writing and/or marketing experience a plus.

Knowledge/Skills/Abilities

• Excellent communication skills, both written and verbal, and marketing skills.
• Strong creative and critical thinking skills.
• High degree of proficiency in understanding, editing and organizing content for digital media.
• A proactive, problem-solving mindset is key to success. This individual needs to be able to self-motivate with minimal direction.
• Project management skills.
• Ability to work independently in a fast-paced environment, which includes managing multiple concurrent projects and priorities, organize workflow, and meet deadlines.
• Outstanding ability to work collaboratively with multiple stakeholders both internally at Touro and externally with vendors. Must be a team player.
• Appreciation of web usability methods and a willingness to learn and understand web standards.
• Knowledge of best practices for the web with a content strategy and user experience mindset.
• Ability to be organized, detail oriented and understand good content.
• Quick learner/understanding of university practices.
• Understanding of Google Analytics is a plus.

Travel

• As needed throughout Touro University NY campuses.