Director of Clinical Operations

The Director of Clinical Operations, reporting Directly to the Executive Assistant Dean for Clinical Affairs as well as working closely with the Director of Clinical Education oversees the administrative and clinical personnel of the college’s dental teaching facility, Touro Dental Health, a state-of-the-art full-service dental clinic serving the Hudson Valley. The incumbent is responsible for the supervision and direction of the clinical support staff, development and enforcement of clinic policies and procedures, and other operational and clinical support activities including but not limited to call center activity, staff schedules and clinical inventory.

• Provide training, mentoring and evaluation of front-line administrative and clinical support staff to accomplish goals, establishing clear work standards and expectations
• Participate in the development and implementation of processes for workflow, logistics and customer service to improve clinic operations and ensure a positive and seamless patient care delivery system
• Work directly with the Director of Clinic Finances to ensure clinical personnel are trained and managed in the policies and procedures needed in the front-end process of the revenue cycle.
• Support the leadership team with operational processes related to patient care, compliance/regulations, and updates to patient policies and consent forms
• Manage in tandem with the Assistant Dean for Clinical Affairs and the Director of Clinical Education the schedules of administrative and clinical staff, faculty and students
• Prepare regular patient recruitment reports for leadership, including visits, new patients, recalls, dismissed patients and others as requested.
• Participate as a member of the Quality Assurance Committee

Education/ Experience

• Bachelor’s Degree or higher
• A minimum of 3+ years in senior-level management of a small to mid-size medical practice, preferably in Dental

Knowledge/ Skills/ Abilities

• Call center experience preferred
• Superb interpersonal and communication.
• Accurate data entry skills.
• Electronic health record experience.
• Exceptional customer service skills and professionalism in communications and demeanor.
• Effective organizational and planning, including attention to detail and follow-through.
• Ability to take direction, assess and prioritize multiple tasks, projects, and demands to help the dental students and faculty on a daily basis.
• Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Strong systems/technology-based orientation (e.g. Outlook, excel, axium, call center software, etc.)
• Proven track record developing operational processes and customer service initiatives
• Strong interpersonal skills
• A knowledge of dentistry and operations of a patient centered dental facility a plus
• Strong understanding of insurance plans, medical billing and revenue cycle analysis
• Strong knowledge of HIPAA, OSHA and compliance issues in a clinical setting
• Spanish speaking a plus