Director of Campus and Clinical IT Services

The Director of Campus and Clinical IT Services is accountable for ensuring local Information Technology, audio-visual (AV) and clinical services are aligned to meet the requirements for the campus and podiatric program, as well as the educational mission of all programs for the Touro University / New York College of Podiatric Medicine campus. The Director will partner with the academic leadership and work closely with Touro University Central IT to continuously improve services. Information Security, system availability and academic environments for hybrid learning. This position will collaborate with the Dean, IT committees, Chief Academic Officers, and Touro University Chief Information Officer.

• Partners and confers with local academic and administrative leaders, faculty, staff, clinicians, and the student representatives to ensure technology is available for the campus and clinic.
• Works with faculty, administration, and students to identify trends in the technology landscape and works with central IT to address for potential service improvements.
• In conjunction with the TouroOne helpdesk this position will manage local support for incident management and IT service requests to ensure adherence to published service level objectives (SLO)
• In conjunction with Touro central IT, CISO and Legal to implement new software solution and ensure due diligence.
• In partnership with central IT develop strategies to support business continuity and disaster recovery
• Oversees the local technology, clinical and AV budgeting and spending.
• Oversees IT support staff and service delivery ensure continual growth to best support the developing technology landscape.
• Responsible for staff development, including training, mentoring, and participation in recruitment efforts as needed, while supervising technical and operational professionals as a people manager to ensure effective performance and collaboration
• Works with central IT, CISO to address security and risk mitigation on processes and technology.
• Responsible for campus adherence to published information technology and Information security published policies and procedures.
• Partners with instructional technology to implement the strategies and technologies to manage Learning Management System, video libraries and accreditation requirements.
• Supports video conferencing and recording solutions.
• Maintains listing of IT and AV inventory
• Maintain a collaborative dialogue with Central IT to propose solutions and technologies to benefit the campus, clinic, and University system.
• Other activities as requested by supervisor

Education/ Experience

• Bachelor's Degree required with a Master’s degree preferred in Computer Science, Information Technology, Management Information Systems, or a related field.
• At least 3 years of relevant experience in Information Technology Service Delivery, with demonstrated leadership and supervisory responsibilities
• Prior experience in higher education/ clinical IT environments preferred
• Certifications such as (e.g.: ITIL & PMP) preferred

Knowledge/ Skills/ Abilities

• Excellent communication, time management, and organizational skills
• Skilled in problem solving and cross-functional collaboration to effectively address technology-related challenges
• Flexibility to adapt to changing technological landscapes and institutional needs.
• The ability to work in a regulated environment, such as HIPAA and FERPA Computer Skills
• Knowledge of virtualization and Microsoft technologies
• Experience with Learning Management Systems; Canvas preferred.
• Experience with hybrid learning and communications.

Travel

• Travel to Touro NY campuses as needed.

Physical Demands

• Extensive Use of Computers
• Extensive time sitting and standing
• Able to lift up to 5 lbs.