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Front Desk Assistant

Job Locations US-NY-Hawthorne
ID
2025-11835
College
TUNY - College of Dental Medicine
Position Type
Full-Time
Schedule Shift
9AM-5:30PM Monday-Thursday, Friday 9AM-3PM (flexible)
Hours Per Week
36.5
Travel
None
Category
Administrative/Office Support
FLSA Status
Non-Exempt
Location : Country
US

Overview

The Front Desk Agent at Touro College of Dental Medicine's clinic plays a crucial role in ensuring smooth financial operations within the clinic. This position combines front desk duties, including handling daily financial transactions, with oversight of accounts receivable (AR) functions, ensuring timely collection of payments and accurate record-keeping. The ideal candidate will possess exceptional attention to detail, excellent communication skills, and will develop a solid understanding of dental medical billing and insurance processes.

Responsibilities

Front Desk:

  • Greet patients courteously and provide excellent customer service.
  • Accurately process patient payments for services rendered, including cash, credit card, and checks.
  • Issue receipts and maintain accurate financial transaction records.
  • Reconcile daily cash drawers and prepare deposits.
  • Address patient inquiries related to payment methods and account balances.

Accounts Receivable Oversight:

  • Monitor and manage patient accounts to ensure timely payments and follow-up on overdue balances.
  • Collaborate with appropriate staff to resolve discrepancies and insurance claim issues.
  • Generate AR aging reports and assist in developing strategies to reduce outstanding balances.
  • Maintain accurate and organized records of all AR activities.
  • Communicate with patients to arrange payment plans, if necessary.

Administrative Support:

  • Assist in maintaining patient records, ensuring confidentiality and accuracy.
  • Collaborate with the front office and clinical staff to streamline workflows.
  • Participate in regular staff meetings and provide updates on AR performance and trends.

Qualifications

Education/Experience

  • High School Diploma/GED Eqvlnt.
  • Previous experience as a cashier or in a related field.
  • Strong understanding of basic accounting principles.

Knowledge/ Skills/ Abilities

  • Proficiency in using computer software, including dental practice management systems.
  • Excellent communication and interpersonal skills.
  • Attention to detail and accuracy.
  • Ability to multitask and prioritize tasks.
  • Strong organizational and time management skills.

Physical Demands

  • This position requires compliance with Touro's Vaccine Mandate policy



Maximum Salary

USD $50,000.00/Yr.

Minimum Salary

USD $40,000.00/Yr.

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Touro University offers a comprehensive benefits package for full-time employees which includes:

  • Full range of Health Plans
    • Medical Plans (choice of EPO, PPO, High Deductible HSA)
    • Flexible Spending Accounts (FSA) 
    • Dental Plans (PPO & HMO) and Vision Plan
  • Dependent Care and Transit Programs
  • Life Insurance, AD&D and Voluntary Supplemental Life Insurance  
  • Short-term and Long-term disability programs 
  • Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
  • Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
  • Employee Assistance Program
  • Early-Release Fridays (upon approval)
  • Generous Paid Time Off
    • Vacation, Sick Leave, Personal Leave & Floating Holiday
    • Annual Holiday Schedule


    All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

    Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

    Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.