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IT Support Specialist

Job Locations US-NY-Middletown
ID
2025-11855
College
Administration
Position Type
Full-Time
Schedule Shift
9:00am - 5:30pm
Hours Per Week
36.5
Travel
None
Category
Information Technology
FLSA Status
Non-Exempt
Location : Country
US

Overview

This role provides technical support to ensure the smooth operation of IT and audio-visual (AV) systems within our organization. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a willingness to learn.

Responsibilities

Responsible for general day to day support, including, but not limited to as much of the following as possible:

  • Assist in setting up, maintaining, and troubleshooting hardware, software, and network systems.
  • Provide first-line technical support for end-users, addressing issues with computers, printers, and mobile devices.
  • Perform basic system updates, installations, and configurations.
  • Assist in the setup, operation, and maintenance of AV equipment such as projectors, microphones, speakers, and video conferencing systems.
  • Support live events, including meetings, webinars, and presentations, ensuring AV equipment functions seamlessly.
  • Troubleshoot and resolve AV issues during events or regular operations.
  • Maintain accurate records of IT and AV equipment inventory.
  • Document and track support tickets, solutions, and system changes.
  • Report recurring technical issues and suggest potential improvements.
  • Work closely with senior IT staff to learn and grow technical skills.
  • Provide basic IT and AV training to end-users as needed.

Qualifications

Education/ Experience:

  • Bachelor’s Degree or at least 2 years' experience preferred

Requirements:

  • Basic knowledge of IT hardware, software, and networking.
  • Familiarity with audio-visual technology, including common AV setups and troubleshooting techniques.
  • Strong problem-solving skills and attention to detail.· Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Preferred Skills:

  • Experience with AV platforms such as Zoom, Microsoft Teams, or similar.
  • Understanding of video editing or basic multimedia production.
  • Basic knowledge of cabling and signal flow for IT and AV systems.

Physical Demands:

  • Extensive Use of Computers
  • Extensive time sitting/standing
  • Able to lift up to 5 lbs

Maximum Salary

USD $60,000.00/Yr.

Minimum Salary

USD $48,000.00/Yr.

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Touro University offers a comprehensive benefits package for full-time employees which includes:

  • Full range of Health Plans
    • Medical Plans (choice of EPO, PPO, High Deductible HSA)
    • Flexible Spending Accounts (FSA) 
    • Dental Plans (PPO & HMO) and Vision Plan
  • Dependent Care and Transit Programs
  • Life Insurance, AD&D and Voluntary Supplemental Life Insurance  
  • Short-term and Long-term disability programs 
  • Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
  • Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
  • Employee Assistance Program
  • Early-Release Fridays (upon approval)
  • Generous Paid Time Off
    • Vacation, Sick Leave, Personal Leave & Floating Holiday
    • Annual Holiday Schedule


    All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

    Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

    Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.