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Revenue Support Associate

Job Locations US-NM-Albuquerque
ID
2025-11858
College
TUNY - College of Dental Medicine
Position Type
Full-Time
Schedule Shift
Monday-Thursday 9AM-5:30PM, Friday 9AM-3PM
Hours Per Week
36.5
Travel
None
Category
Administrative/Office Support
FLSA Status
Exempt
Location : Country
US

Overview

The Revenue Support Associate is a pivotal role responsible for streamlining communication with external billing vendors (i.e. eAssist) and ensuring the efficient coordination of revenue cycle management (RCM) activities within a dental clinic environment. This position serves as the primary point of contact between the dental clinic personnel and external RCM partners. The liaison will facilitate dental insurance billing, provider credentialing, and other RCM processes to optimize operational efficiency and support the clinic’s mission of providing exceptional dental education and patient care.

Responsibilities

Responsibilities include but are not limited to:

  • RCM Support:
    • Collaborate with external billing partner to establish and maintain best practices for dental clinic revenue cycle management.
    • Serve as the primary point of contact for billing and credentialing inquiries.
    • Provide support to dental students and faculty in gathering necessary information for insurance claims and credentialing applications.
    • Utilize RCM software to access and analyze patient and provider data.
    • Monitor key performance indicators (KPIs) related to RCM operations, such as insurance collections and accounts receivable balances.
  • Communication and Coordination:
    • Communicate effectively with dental students, faculty, and external RCM service providers.
    • Participate in weekly meetings to review RCM operations, results, and address any issues.
    • Provide regular updates on RCM performance to TCDM leadership.
  • Problem-Solving and Innovation:
    • Identify and resolve RCM challenges, such as missing information, documentation request or processing delays.
    • Implement innovative solutions to improve RCM efficiency and accuracy.
    • Regular review of RCM denials along with missing information and communicate with leadership trends and potential concerns.

Qualifications

Education/ Experience 

  • Bachelor’s Degree required.

Knowledge/ Skills/ Abilities

  • General knowledge of insurance billing and credentialing processes strongly preferred.
  • Familiarity with dental terminology, codes, and procedures is a plus.
  • Proficiency in using dental practice management software
  • Strong organizational, time management, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.

Travel

  • On-site presence required for direct interaction with students and faculty.

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Touro University offers a comprehensive benefits package for full-time employees which includes:

  • Full range of Health Plans
    • Medical Plans (choice of EPO, PPO, High Deductible HSA)
    • Flexible Spending Accounts (FSA) 
    • Dental Plans (PPO & HMO) and Vision Plan
  • Dependent Care and Transit Programs
  • Life Insurance, AD&D and Voluntary Supplemental Life Insurance  
  • Short-term and Long-term disability programs 
  • Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
  • Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
  • Employee Assistance Program
  • Early-Release Fridays (upon approval)
  • Generous Paid Time Off
    • Vacation, Sick Leave, Personal Leave & Floating Holiday
    • Annual Holiday Schedule


    All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

    Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

    Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.