Treatment Plan Coordinator

The Treatment Plan Coordinator (TPC), ensures that Touro Dental Health is providing high quality dental care services by working with staff, students, patients, and faculty within the Group Clinical Practice Model to reach dental care goals and keep lines of communication open. The TPC will report to the Director of Clinical Operations. This position strives to make each phase of the patient treatment a very positive experience from initial phone call on through the completion of the dental treatment care. The TPC will work closely with our student’s dentist and faculty to ensure the patients understand the treatment plans and payment options, so that the patient needs and expectations are met. This includes ensuring the patient understands their treatment plan, the benefits of treatment their insurance benefits/financial obligations, assisting with financial arrangements, and the coordination of appointments. Additionally, the TPC will review patient records to comply with Audit requirements, and support Clinic Director in staff coordination efforts and projects.

• Outline dental options for patients, interacting regularly with the student dentist, providing payment plans for patients, schedule appointments, and answering phone calls or emails from patients that have any questions about treatments.
• Apply discounts into patient’s accounts.
• Act as liaison between student dentist and patients in terms of communicating financial obligations related to treatment plans or changes in treatment plans.
• Coordinate benefits administration and financial arrangements, including verifying insurance options and limitations prior to appointment to determine best possible financial options for the patient to expedite financial decision-making.
• Estimate patient's insurance coverage and fees for treatment, while educating the patient on the benefits and limitations of their insurance. Additionally, they need to secure a financial commitment from the patient and offer third­ party financing options as needed (e.g., Care Credit).
• Assist the Clinic Director as needed in the coordination of the Clinic staff activities, including adherence to Blue Code Policy, among other recurring tasks and projects
• Release of medical records
• Auditing daily insurance coding and monitor matching narrative notes with codes submitted
• Perform general office duties and other duties as required.
• Additional tasks and duties as may be requested by TCDM leadership

Education/Experience

• A college degree (AS) with dental experience OR General education degree or high school diploma with five plus years of Dental Office experience required; Hygienist, RDA, CDA background is a significant plus.
• Demonstrated knowledge in patient relations, scheduling, bookkeeping, ADA coding, insurance, dental billing, and reimbursement, including experience with HMO & PPO plans.
• Must be available for work during the hours assigned, for student instruction and practice development.
• Fluent in English, Spanish speaking a plus.
• Demonstrated experience with a positive and proactive attitude in a fast-paced environment is a must.

Knowledge/Skills/Abilities

• Accurate data entry skills
• Strong computer literacy skills including Microsoft Office Suite (Word, PowerPoint, Excel and Outlook).
• Must have previous experience (at least 5 years) working in a customer service environment with heavy customer/patient interaction; prior experience in healthcare – private practice office, hospital, clinic or dental practice – preferred.
• Must have the ability to be flexible and adapt to changes in the work environment including delays and unexpected events.
• Proactive communication skills, both written and verbal, utilizing tact and diplomacy.
• Exceptional customer service skills and professionalism in communications and demeanor.
• Effective organizational and planning skills, including attention to detail and follow-through.
• Ability to take direction, assess and prioritize multiple tasks, projects, and demands to help the dental students and faculty on a daily basis.
• Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Ability to work equally and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations.

Travel

• Fully on-site (not remote) position. No travel expected.

Working Conditions

• Extensive Use of Computers
• Extensive time sitting and standing
• Able to lift up to 5 lbs.