Front Desk Student Services Information & Support Specialist

Touro University invites applications for a part-time Front Desk Student Services Information & Support Specialist position for the front desk at our campus while handling other administrative tasks. Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast-paced environment and have a passion for delivering exceptional care to students, faculty, staff and visitors.

• Serve as the first point of contact by warmly welcoming and professionally assisting students, faculty, staff, and campus visitors, ensuring a positive and supportive experience
• Manage a high volume of incoming telephone calls by answering, screening, and directing inquiries appropriately with clarity and professionalism
• Maintain comprehensive knowledge of all student services departments to effectively provide accurate information and referrals
• Ensure the front desk and reception area remain clean, organized, and presentable at all times, creating a welcoming environment for all guests
• Handle all incoming and outgoing fax communications efficiently and securely
• Accurately take and relay telephone messages, ensuring timely delivery to appropriate staff or departments
• Provide administrative and clerical support to Student Services departments, including document preparation, data entry, and records management
• Draft correspondence, prepare forms, and support departmental communications as assigned
• Utilize student services software and databases to access, input, and update student information with attention to detail and confidentiality
• Communicate clearly and professionally with all levels of staff and administration, adapting to shifting priorities as needed
• Learn and apply new software tools and administrative technologies as systems and processes evolve
• Perform additional related duties and projects as assigned to support the overall mission and operations of the Student Services Division

Knowledge/Skills/Abilities

• Exceptional Communication Skills: Strong written and verbal communication skills with the ability to interact professionally and courteously with students, faculty, staff, and visitors at all levels.
• Professional Demeanor: Maintains a polished appearance and demonstrates a welcoming, service-oriented attitude.
• Customer Service Excellence: Proactive, responsive, and empathetic approach to supporting the needs of a diverse campus community.
• Organizational Strength: Highly organized with the ability to prioritize tasks, manage multiple responsibilities simultaneously, and meet deadlines in a fast-paced environment.
• Attention to Detail: Demonstrates accuracy in data entry, proofreading, and document preparation, with strong grammar and punctuation skills.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and able to quickly learn and adapt to new software systems and administrative tools.
• Discretion and Reliability: Handles sensitive information with confidentiality and integrity; dependable and trustworthy in managing daily responsibilities.
• Problem Solving and Adaptability: Ability to think on your feet, resolve issues efficiently, and adapt to shifting priorities and new procedures.

Travel

• As needed

Working Conditions

• Extensive time sitting and standing
• Extensive use of computers
• Able to lift up to 5 lbs.