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IT Support Specialist

Job Locations US-NM-Albuquerque
ID
2025-12144
College
TUNY - College of Dental Medicine
Position Type
Full-Time
Schedule Shift
Monday-Thursday 8AM-4:30PM, Friday 8AM-2PM
Hours Per Week
36.5
Travel
As needed
Category
Information Technology
FLSA Status
Non-Exempt
Location : Country
US

Overview

The IT Support Specialist reports to the Central IT with a dotted line to local supervision at Touro College of Dental Medicine's (TCDM) new clinical site in Albuquerque, New Mexico. This role is responsible for administering Touro's learning management system (LMS), training faculty and students on various Touro software and applications, and ensuring the smooth operation of various IT and audiovisual (AV) systems. This person supports the student in partnership with Touro's managed service provider (MSP) team.

Responsibilities

Responsibilities include but are not limited to:

  1. Provide level 1 support for Touro's EHR system (AxiuM), Examsoft and LMS (Canvas) applications, including responding to staff/faculty/student helpdesk tickets.
  2. Work with faculty to advance their LMS understanding and effective incorporation in traditional and online classrooms at TCDM .
  3. Provide technical support and assists faculty with creation of multimedia curriculum material.
  4. Supports administering/troubleshooting the electronic health record (AxiuM), Exam Soft, and clinical scheduling system as needed.
  5. Provide AV support for the TCDM, including the following areas:
    1. Assist in the oversite of the recording, storage and distribution of dental school lectures.
    2. Work closely with the Touro IT team to provide video recordings to students immediately after they're recorded.
  6. Provide support of Central IT systems such as, the Cisco network, Wi-Fi, Office 365, Google Workspace and Single Sign-On (SSO) applications
  7. Provide monthly reports to key performance indicators as defined by the IT Leadership team and TouroOne helpdesk.
  8. Liaison between MSP and Central IT in support of the New Mexico Clinic and Campus.
  9. Perform other tasks and duties as assigned

Qualifications

Education/Experience

  • Bachelor's degree in technology/educational technology is preferred.
  • Familiarity with higher education environment is a plus.

Knowledge/Skills/Abilities

  • Strong oral and written communication skills required.
  • Ability to adapt to new computer technologies as they become available, and keep pace with changing educational and training needs
  • Ability to meet deadlines on an ongoing basis
  • Experience in delivering technical training to non-technical end-users
  • Experience in in-person and remote training for individuals as well as large groups
  • Proficiency in Microsoft Office Suite (including Word, Excel, PowerPoint, Outlook and Access) and statistical software applications is required.
  • Proficiency in Canvas Learning Management System preferred
  • Proficiency in Zoom and other video conferencing software

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Touro University offers a comprehensive benefits package for full-time employees which includes:

  • Full range of Health Plans
    • Medical Plans (choice of EPO, PPO, High Deductible HSA)
    • Flexible Spending Accounts (FSA) 
    • Dental Plans (PPO & HMO) and Vision Plan
  • Dependent Care and Transit Programs
  • Life Insurance, AD&D and Voluntary Supplemental Life Insurance  
  • Short-term and Long-term disability programs 
  • Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
  • Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
  • Employee Assistance Program
  • Early-Release Fridays (upon approval)
  • Generous Paid Time Off
    • Vacation, Sick Leave, Personal Leave & Floating Holiday
    • Annual Holiday Schedule


    All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

    Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

    Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.