IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.
Responsibilities
Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
Provides instructors with the use of hardware and software.
Provides faculty and staff support for computer hardware, software, and networking, in response to simple, not complicated incidents.
Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network, Network Security, Server, and other teams
Helps train faculty on use of computer labs and in use of productivity software.
Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents
Maintains inventory listings of computer lab hardware, software, and supplies.
Posts times of lab availability and class schedule
Maintains a professional environment, establish, and enforce lab and computing policies and procedures.
Prepares and submits monthly status reports
Providing technology support to local library staff
Maintains classroom and computer lab audio-visual equipment.
IITS project as assigned under supervision.
All other duties as requested by supervisor
Qualifications
Education/Experience
Bachelor's degree or making progress in bachelor's degree program.
Knowledge/Skills/Abilities
Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook.
Knowledge of Windows 11 and computer applications used in most levels of instruction.
Strong customer service, communication, and organizational skills.
Must be able to multi-task and prioritize work.
Travel
Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed
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Touro University offers a comprehensive benefits package for full-time employees which includes:
Full range of Health Plans
Medical Plans (choice of EPO, PPO, High Deductible HSA)
Flexible Spending Accounts (FSA)
Dental Plans (PPO & HMO) and Vision Plan
Dependent Care and Transit Programs
Life Insurance, AD&D and Voluntary Supplemental Life Insurance
Short-term and Long-term disability programs
Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
Employee Assistance Program
Early-Release Fridays (upon approval)
Generous Paid Time Off
Vacation, Sick Leave, Personal Leave & Floating Holiday
Annual Holiday Schedule
All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.
Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.
Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.
