Director, Financial Aid

Reporting to the Senior Director of Financial Aid, the Director of Financial Aid is responsible for the management and oversight of all aspects of the student financial aid process. The Director of Financial Aid is also responsible for ensuring compliance with all regulatory bodies. The Director of Financial Aid is responsible for the day-to-day operations of the financial aid office. A candidate for the Director of Financial Aid position must demonstrate self- motivation, a high degree of organizational skill, a high level of customer service orientation, and a collaborative spirit to be successful in the fast-paced environment associated with being a member of the Division of Student Affairs team. The Director shows a track record of inclusivity in their professional work with a commitment to diversity and multiculturalism. The successful candidate must also demonstrate the University's core values of social justice, intellectual pursuit, and service to humanity through their work.

• Assist prospective and current students with the financial aid process
  • Counsel students on budgeting, debt management, and loan repayment
  • Organize and conduct workshops to educate and empower students about financial aid and relatedareas
• Evaluate completed financial aid files and award financial aid based on eligibility requirements
  • Oversee the Federal Work Study program
  • Ensure compliance with all federal financial aid regulations
  • Staying educated and informed about changes in the financial aid industryAttend financial aid conferences and trainings
  • Provide leadership for the planning, direction, and evaluation of the financial aid process
  • Coordinate comprehensive services to students and the campus community
• Generate reports and statistical analysis of financial aid data for institutional reports
  • Work collaboratively with Admissions, Registrar, Bursar, Dean of Students, Institutional Effectives, academic programs, and other pertinent offices
  • Identify potential scholarship sources for students
  • Assist students on financial aid problems and help resolve issues
  • Advise students on completing loan and scholarship applications
  • Monitor entrance and exit interviews
• Ensure compliance with the rules, regulations, and conditions set forth by federal government agencies and private lenders
  • Ensure security, confidentiality, and safety of all financial aid records and information
  • Act ethically in the best interest of the university community
  • Input and maintain databases (Banner, ELM,)
• Conduct financial aid information sessions for potential admits
  • Review information on Financial Aid website for accuracy and updates as needed
  • Continually evaluate processes and procedures and make recommendations for improvements
  • Create Cost of Attendance for each program
  • Prepare data and files for audits as needed
  • Work collaboratively with main Financial Aid office in New York
• Other duties may be assigned

Education/Experience

• Baccalaureate degree required; master's degree preferred

Knowledge/Skills/Abilities

• Excellent management, leadership, communication, and interpersonal skills
• Strong commitment to customer service
• Collaborative, holistic approach to problem solving
• Must be analytic, organized, innovative, detail oriented and able to multi-task
• Knowledge and experience using Banner
• Experience using ELM, NSLDS, National Student Loan Clearinghouse, EDE, and other pertinent websites and program
• Demonstrated knowledge and experience in the delivery of high-quality service to students, as well as evidence of use of technology in support of financial aid obligations
• Demonstrated ability to set priorities, balance competing priorities and accomplish tasks effectively and efficiently
• Demonstrated ability to work effectively with diverse populations

Travel

• Home base is NY campus, but must be willing to travel to other campuses as business needs arise