Patient Care Coordinator

The Patient Care Coordinator in working as part of a team within the Group Practice Model ensures that Touro Dental Health is providing high quality dental care services by working with faculty, students, and patients, to reach dental care goals and keep lines of communication open. Reporting directly to the Patient Care Coordinator Lead and indirectly to the Clinical Practice Leader; This position strives to make each phase of the patient treatment a very positive experience from initial phone call on through the completion of the dental treatment care. Act as the primary point of contact for patients within the Group Practices.

• Support to the Group Practice Team with their patient care management.
• Perform patient check-in duties including updating patient demographics, updating patient insurance information, verify patient eligibility, verify consent, and verify signed treatment plan.
• Manage assigned students by monitoring timeliness of patient treatment activity on a regular basis.
• Monitor student attendance and student patient roster.
• Monitor student entering and obtaining faculty approval of daily codes and notes.
• Run and review daily student production reports.
• Meet at least weekly with CPL or discipline Director to review student compliance.
• Manage clinic activity and patient treatment by acting as a liaison between faculty, staff, students, and patients, ensuring teamwork among them.
• Increase student productivity by maximizing space utilization.
• Manage the population of patients assigned to the clinic by monitoring patient treatment needs and responding to their questions and concerns.
• Collect and post payments submit pre-authorizations present treatment plans.
• Evaluate and authorize patient account adjustments to assure accurate reports, patient records, and student activity
• Communicate to patient to minimize or resolve patient issues within the school, before escalation to the Director of Clinical Operations and or Associate Director of Clinic Education.
• Run and maintain patient waitlist reports and review scheduling opportunities, including emergencies and backfill patients into student provider open slots
  • Review phone call and utilization reports to aid in optimal use of chair time,
  • Update scheduled patient appointment status to indicate cancelled or no show appointments
  • Send patient follow-up letters based on the established discontinuance protocols for patients who have become hard to contact and/or who have consecutive failed appointments, and/or who have selected self-discontinuance established by the Office of Clinical Operations.
• Perform check-out duties including validation of completed notes and treatment, booking follow-up appointment if needed, collect outstanding balance resulting from appointment, process bills/invoices and walk-out statement for services provided, notify patient of required payment due at next session verify session close.
• Perform End of Day closing duties including ensuring all charges have been processed for end of day, perform the reconciliation of the daily payment transactions to the Finance Office.
• Other duties and assignment of work in support of the clinic operations and patient care services as needed.

Education/Experience

• High school diploma or equivalent (GED) required.
• Experience in a dental office preferred.

Knowledge/Skills/Abilities

• Must be available for work during the hours assigned for student instruction and practice development.
• Fluent in English Spanish speaking a plus.
• Accurate data entry skills experience with AxiUm computer program entry is desirable
• Strong computer literacy skills including MS Office (Word, PowerPoint, Excel, and Outlook)
• Must have previous experience (1-3 years) working in a customer service environment with heavy customer/patient interaction; prior experience in healthcare, private practice, office, hospital clinic, or dental practice preferred.
• Must have the ability to be flexible and adapt to changes in the work environment including delays and unexpected events.
• Proactive communication skills, both written and verbal, utilizing tact and diplomacy.
• Exceptional customer service skills and professionalism in communications and demeanor.
• Effective organizational and planning skills, including attention to detail and follow-through.
• Ability to take direction, assess, and prioritize multiple tasks projects and demands, to help the dental students and faculty on a daily basis.
• Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
• Ability to work equally and collegially with others consistent with a workplace of dignity and respect and EEO rules and regulations.

Physical Demands

• Able to lift up to 5 lbs.
• This position requires compliance with the NYMC campus Vaccine Mandate policy.