Student Services Support Staff

The New York College of Podiatric Medicine (NYCPM) at Touro University is a 4-year medical college located in upper Manhattan. The incumbent will work in a fast-paced environment with changing priorities; leadership skills, discretion, and judgment are required to deal with sensitive and confidential matters and to strategically plan, prioritize, and organize a diverse workload. The candidate will be responsible for daily operations of the campus housing. The right individual will exhibit a high sense of professionalism, be able to multi-task and achieve goals, meet deadlines, and have a “can do” positive attitude.

• Maintaining accurate records of who is living at the Bridges
• Organize and keep up to date student housing contracts
• Train and meet with Student Resident Assistants
• Mediate student housing behavior concerns
• Work with Facilities and Security to ensure student safety and comfort
• Organize and run student housing activities and events (ex: Study nights, student socials, move in day)
• Additional student service administrative tasks relating to event coordination, admissions, orientation, and more
• Additionally the Student Services Support Staff will work closely with the Admissions Department with a focus on New Student Coordination, Prospective Student Engagement, and Alumni Coordination
• Proactively follow up with prospective students and leads via email, phone, and other communication channels with the goal of nurturing leads
• Maintain organized records of all inquiries and communications in Touro
• Provide timely and accurate information about programs, admissions processes, and key dates
• Work with Dean of Student Services to coordinate onboarding activities, orientation materials, and communications
• Monitor and support completion of necessary documentation and onboarding steps
• Build and maintain strong relationships with alumni through regular communication and engagement opportunities
• Support the development and execution of alumni events, communications, and networking initiatives
• Maintain accurate and up-to-date NYCPM alumni records in the database
• Assist in gathering alumni success stories and feedback for marketing and program development purposes

Education/Experience

• Bachelor's or Associates degree preferred
• Administrative experience required

Knowledge/Skills/Abilities

• Excellent written and oral communication skills required.
• Proficient in Word and office 365.
• Ability to work with students maintaining a professional demeanor and protecting confidentiality.
• Ability to work independently and as a member of a team; manage multiple tasks, work well under pressure, be flexible, demonstrate a willingness to learn new systems, and take initiative.
• Ability to set priorities, function in a fast-paced environment, and communicate with all levels of the NYCPM community.