Communicate with vendors & internal stakeholders to ensure compliance with TU policies, regulations & contractual terms.
Work with other TU IT organizations to lead development & improvement of ServiceNow modules, including ITSM.
Design & implement ServiceNow workflows to support end-to-end IT service delivery.
Design & develop Service module in ITSM (Incident, Problem, Change, Service catalog) platform.
Manage ServiceNow development & production environments.
Maintain competency for continual service improvements & health reporting for ITSM modules.
Work with ITSM vendors & operational teams to address ITSM-related issues.
Manage IT vendor relationships for centralized services.
Support users & staff in assessing impact of proposed changes within Ellucian Banner ERP system.
Coordinate lifecycle of centrally-managed and high-risk software & service contracts university-wide.
Collaborate with IT teams to identify automation opportunities using ServiceNow, Integration Hub & Workato.
Service as delegate to weekly Change Advisory Board to evaluate proposed IT changes.
Qualifications
Master’s in Information Systems, Computer Science, or related, + 3 years experience.
Must have IT administration experience using Okta identity management, Microsoft Entra, Workato, Banner ERP applications in higher ed setting.
Experience required with SerivceNow development & administration, workflow automation, API integration techniques, IT procurement & IT security documentation.
Must have Workato Automation One and Two and SerivceNow CSA certifications.
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Touro University offers a comprehensive benefits package for full-time employees which includes:
Full range of Health Plans
Medical Plans (choice of EPO, PPO, High Deductible HSA)
Flexible Spending Accounts (FSA)
Dental Plans (PPO & HMO) and Vision Plan
Dependent Care and Transit Programs
Life Insurance, AD&D and Voluntary Supplemental Life Insurance
Short-term and Long-term disability programs
Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
Employee Assistance Program
Early-Release Fridays (upon approval)
Generous Paid Time Off
Vacation, Sick Leave, Personal Leave & Floating Holiday
Annual Holiday Schedule
All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.
Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.
Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.
