Operations and Administration Coordinator

Create, support, and execute administrative and operational functions—particularly those related to logistics—for the TouroCOM Department of Primary Care (PC), Simulation Program (SimP), and associated activities. This role focuses on coordination, organization, and day-to-day operational support of departmental programs, including assisting with educational activities and events. The position requires strong organizational skills, attention to detail, and the ability to effectively use Microsoft Excel and other software platforms. The individual must be comfortable learning and utilizing new systems and technologies to support program needs.

• Support the day-to-day operations of the Primary Care (PC) Department and Simulation Program (SimP)
• Assist in the development of new processes and the enhancement of existing operations for PC and SimP
• Programming, execution, and coordination of technological components related to Department courses, programs, clinical skills assessments (eg, OSCEs), and activities including but not limited to:
  • Simulation capture software and hardware (eg, Elevate/LearningSpace)
  • Educational and assessment platforms (eg, ExamSoft, associated laptops)
  • Learning management systems (eg, Canvas)
  • Microsoft Office
• Coordinate operations of the PC Department and SimP
• Assist in the preparation and production of materials for faculty, staff, and students
• Provide basic training and support for educational and assessment technologies (eg, Canvas, ExamSoft, LearningSpace) for students and department employees
• Create training materials for faculty, students, & staff
• Format, proofread, and edit documents and presentations for clarity, consistency, and accuracy; collaborate with faculty to enhance materials
• Coordinate and assist with events, trainings, and program activities
• Order materials and maintain records of transactions, requisitions, and purchase orders
• Execute purchasing and reimbursement and maintain records related to budgets and orders
• Provide administrative coordination and/or support for:
  • Simulation Program compliance
  • Policies, procedures, and ongoing Simulation Program accreditation needs
  • Simulation Program materials management
• Assist and coordinate administration of practical exams, labs, and OSCEs
• Participate in special projects as directed
• Records student grades and attendance in Excel document or other database
• Occasional flexible hours to accommodate OSCEs and other programs

Education/Experience

• Bachelor's Degree preferred. Associate's degree may be considered with significant related experience.
• 5 years of experience as Administrative Assistant, Coordinator, Manager role or similar.
• Expertise and experience in systems such as Microsoft office (particularly Excel), Adobe, Canvas, ExamSoft, and LearningSpace.

Knowledge/Skills/Abilities

• General administrative duties required
• Exceptional analytical, problem solving skills, collaboration and matrix management skills required
• Demonstrated proficiency in communication (written and verbal) required
• Expertise in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc), Adobe, Docusign, & Qualtrics
• Expertise in simulation capture software systems (ex: Elevate learning space), academic software systems (such as examsoft) and computer hardware
• Expertise in project management and organization
• Strong analytical and organizational skills
• Strong attention to detail
• Ability to rapidly acquire proficiency in new software and computer programs
• Able to work in fast paced, high-pressure testing environment
• Adaptability and the ability to work with multiple Faculty and staff
• Exceptional teamwork and communication skills
• Reliability
• Able to adapt and learn new programs and software as necessary
• Expertise in ExamSoft, CAE LearningSpace, and Canvas
• Expertise in Microsoft Word, Excel, Outlook, Powerpoint, OneDrive, OneNote, and Publisher
• Proficiency in Docusign, Adobe Photoshop, After Effects, and Snagit

Travel

• Work takes place in Administrative Offices in Middletown, NY.

Working Conditions

• Extensive Use of Computers
• Extensive time sitting and standing
• Able to lift up to 10 lbs.