IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.
Responsibilities
Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.
Assists students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.
Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.
Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.
Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.
Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms.
Supports administrative technology needs, including the creation of forms and workflows in systems such as Qualtrics and DocuSign.
Manages the maintenance of access control and identification systems, including Genea access control and user ID cards.
Manages the LI Campus Zoom phone system for Adds, Removes and changes.
Manages high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams.
Maintains a professional technology environment and follows university computing policies, procedures, and support standards.
Prepares and submits monthly status reports as required.
Performs IITS projects and other duties as assigned by supervisor.
Qualifications
Education/Experience
Bachelor's degree in Information Technology, Computer Science, or a related field; or at least two years of related education and experience.
Knowledge/Skills/Abilities
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
Strong customer service orientation and communication skills with the ability to support non-technical users.
Strong troubleshooting and problem-solving skills
Ability to prioritize tasks and collaborate effectively across teams.
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Touro University offers a comprehensive benefits package for full-time employees which includes:
Full range of Health Plans
Medical Plans (choice of EPO, PPO, High Deductible HSA)
Flexible Spending Accounts (FSA)
Dental Plans (PPO & HMO) and Vision Plan
Dependent Care and Transit Programs
Life Insurance, AD&D and Voluntary Supplemental Life Insurance
Short-term and Long-term disability programs
Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
Employee Assistance Program
Early-Release Fridays (upon approval)
Generous Paid Time Off
Vacation, Sick Leave, Personal Leave & Floating Holiday
Annual Holiday Schedule
All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.
Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.
Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.
