International Program Coordinator

The International Program Coordinator is responsible for supporting all financial, customer service, and account management functions related to International Programs student accounts. This role ensures accurate processing of enrollment documents, tuition charges, payments, and account adjustments while maintaining high levels of communication with students, parents, and institutional partners. The Coordinator works closely with Schools Abroad, Financial Aid, and internal administrative offices to ensure student accounts are accurate, compliant, and up to date. Assists with monitoring payment plans, resolving account issues, and supporting students throughout the payment and billing process.

Touro University has two International Program Coordinator positions.

Student Account & Enrollment Management

• Intake, review, and ensure completeness and accuracy of all enrollment documentation for international program students.

• Coordinate with Schools Abroad to collect fees, credit information, and any updates needed for accurate student billing.

• Manually charge tuition and fees based on individual school rates and program structures.

• Notify the Financial Aid Office of required adjustments and collaborate to ensure accurate financial aid processing.

• Maintain student accounts, ensuring accuracy and compliance with institutional policies.

Billing, Payments & Collections Support

• Secure tuition payments, administrative fees, and exchange checks as needed.
• Monitor and manage past-due accounts; generate, track, document, and escalate past-due notices as required.
• Analyze payment plan reports monthly to identify delinquencies; perform targeted outreach to provide updates and offer solutions.
• Perform ongoing review of debit reports and conduct structured outreach to students with outstanding balances, providing guidance on payment plans and required deadlines.
• Review credit reports, calculate refunds, and process student refunds in accordance with institutional and federal regulations, ensuring strict adherence to mandated timelines.
• Update the comments form in Banner with all communication with and regarding the student and their account, ensuring complete and accurate documentation.
• Prepare reports, communications, documentation, and supporting materials for internal departments, audits, and compliance reviews.
• Identify accounts requiring exceptions, documentation, or supervisory review and escalate appropriately

• Mail pre-collection letters to students and parents when required.

International School Payment Administration

• Coordinate and administer the department’s recurring payment process for international partner schools, including four scheduled payment cycles during the Fall and Spring terms.
• Prepare payment schedules, supporting documentation, and detailed payment breakdowns for international partner schools.
• Create and process invoices through the University’s designated procurement and payment systems.
• Prepare and coordinate wire transfer and ACH payment requests with the appropriate University departments.
• Monitor payment activity and maintain accurate records of payment requests, confirmations, and related documentation.
• Reconcile international school payments to ensure accuracy, completeness, and proper allocation.
• Communicate payment details and completed payment breakdowns to international partner schools in a timely manner.
• Coordinate the submission of student account mass-note requests following completion of payment cycles.
• Maintain organized electronic records and supporting documentation in accordance with departmental procedures and University requirements.
• Ensure that all international payment activities are completed accurately, timely, and in accordance with established University policies and internal controls.

Internal & External Communication

• Serve as a point of contact for international schools, providing clear and professional communication regarding account statuses and policies.
• Counsel students and families on tuition payment options, account status, payment plans, and financial obligations with professionalism and empathy.
• Provide high-quality support through phone, text, email, and walk-in inquiries, ensuring accurate and timely responses.
• Collaborate with Student Services offices, including Financial Aid, the Registrar, and Admissions, to ensure student accounts are accurate, current, and maintained in compliance with University policies and procedures.  

Education/Experience

• Bachelor's degree required, preferably in Business, Higher Education Administration, Accounting or related field.
• Minimum of 3 years of relevant experience.
• Cultural competency and experience working with members and institutions within the Orthodox Jewish community.

Knowledge/Skills/Abilities

• Strong verbal and written communication skills with the ability to interact effectively with internal and external stakeholders.
• Ability to multitask, prioritize work, and manage time efficiently.
• Strong interpersonal skills and the ability to work with diverse groups across various levels of the institution.
• Demonstrated ethical decision-making, sound judgment, and discretion when handling confidential or sensitive information.
• Proficiency in Microsoft Office Suite, with strong knowledge and demonstrated experience using Microsoft Excel for data management, analysis, reporting and reconciliation.
• Proficiency with student information systems and online learning platforms such as Banner, TouchNet, Tableau, and Adobe Connect preferred.

Travel

• This position could be performed remotely or in office.